This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...
An ASOS customer says her account is permanently banned, and she doesn’t know why. Other customers say the same thing has happened to them. In a TikTok that by Wednesday had more than 800,000 views, a ...
The most recent manifestation of this comes in the form of a visual search tool which lets shoppers sift through its 85,000 products using just a photo. Despite marching towards a mobile future, the ...
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