Thanks to a new iPhone feature, everyone now has an executive assistant in their pocket to filter unwanted calls.

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...