Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

PanARMENIAN.Net - Ucom has introduced Hecttor AI in its call center to improve the quality of customer communication. Developed by Silicon Valley–based Saima Inc., this technology adjusts speech speed ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

There is no doubt that speaking with a kind, helpful customer service agent is the pinnacle of a good experience for many consumers. Too often, however, consumers only reach that agent after waiting ...