NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning-when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

Generous return policies may boost conversions, but behind the scenes they quietly erode margins, strain operations, and ...