Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

I recently went to Pret, a go-to lunch spot, and found that they had no bread rolls to go along with my salad. So I asked if I could have a cookie instead. The cashier called her manager to see if ...

Jerri Bowles is leading the state's effort to use technology to connect Missourians with jobs. Bowles, the customer support unit manager at the Missouri Department of Higher Education and Workforce ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...