When just about all business activity — both with customers and employees — was hurriedly moved to digital a few months ago, one could be forgiven for not paying close attention to the nuances of the ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

In recent years, more and more technology teams have opted to leverage design-thinking principles when building new software and tools. With a heavy emphasis on empathy and creativity, the multistep ...

Ten years ago, SSIR published a seminal article on using design thinking in social innovation. The concepts it outlined went on to become a major component of strategic changemaking by civil society ...

In the early 2000s something new appeared on the education scene, adapted from the worlds of innovation and business where it was developed. It was called, simply and descriptively, design thinking.

Love it or hate it, many teachers have seen just how much technology has changed the landscape of education. Within this rapidly changing landscape, teachers have taken on a role much different from ...

For many developers, QA automation engineers, and site reliability engineers participating in agile development teams, the delivery work starts by defining user stories and committing to complete them ...