CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...
Australian financial services institution Heritage Building Society will upgrade its contact center operations in Toowoomba and Brisbane to facilitate better customer communications. Heritage’s ...
Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...
Alcatel-Lucent SA received a $1.5 billion binding offer for its Genesys call-center software unit from Permira Advisers LLP, capping a three-month review of its enterprise business. France’s largest ...
Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...
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