Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Aug 31 (Reuters) - Call center software maker Genesys said it would buy rival Interactive Intelligence Group Inc in a deal valued at about $1.4 billion. The $60.50 per share offer is at a 36 percent ...

PARIS (Reuters) - Alcatel-Lucent plans to sell its Genesys call center software business to private equity group Permira for $1.5 billion in cash but will keep a larger, less profitable chunk of its ...