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What is interactive voice response?

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...
American Banker

IVR Providers Dial Up Innovation

The growth of mobile and web financial services has providers of interactive voice response scrambling to offer new technology in an attempt to infuse usability into the traditional contact center.
Business 2 Community

3 Ways to Use Voice Broadcasting and IVR to Streamline and Automate Employee Notifications

Businesses have been using voice broadcasts and interactive voice response (IVR) for years to automate tasks like customer appointment reminders and delivery confirmations. They can be powerful tools ...
Pew Research Center

How Call-In Options Affect Address-Based Web Surveys

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...
Mena FN

AI Call Tracking, IVR Solutions, And Intelligent Agents To Redefine Inbound Performance With Call Loom

(MENAFN- EIN Presswire) Call Loom delivers 95% call delivery success, buyer scoring, and IVR routing to drive scalable inbound lead performance. CA, UNITED STATES, June 20, 2025 /EINPresswire / -- ...
Destination CRM

Speech Is My Copilot

SpeechTEK 2009 took place alongside CRM Evolution '09; for a look at destinationCRM's complete coverage of both shows, click here. For all the live-twittering, follow @CRMe09 on Twitter, or see all ...