REDMOND, Wash. — Nov. 15, 2010 — Microsoft Corp., in collaboration with its Public Sector Gold Partner Avanade, today announced new federal government customers using its Microsoft Dynamics CRM Task ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

LAS VEGAS, March 16, 2004 — Today at the third annual Microsoft Management Summit, Bob Muglia, senior vice president of the Windows Server Division at Microsoft Corp., laid out Microsoft’s unique ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This ...

Microsoft Dynamics is great for businesses using the Microsoft platform or needing an on-premise CRM. Salesforce is more suited for companies looking for more advanced AI and automation tools.

The lure of dynamic computing is quite strong. This new paradigm is supposed to help IT organizations more rapidly respond to business needs in real time. Not only should it improve an organization’s ...