To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

BOSTON -- The Bruins are getting closer to full strength. That should be a terrifying proposition for the rest of the NHL, considering Boston is off to its hottest start in team history. Charlie ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

NORMAL — Facilities management in Normal received recognition for sustainable cleaning practices. The town earned International Sanitary Supply Association Cleaning Industry Management Standards and ...