For a while, it seemed as though stores like Walmart and Costco were considering eliminating self-checkout due to customers' complaints about malfunctioning machines and incorrect pricing. But it ...

At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

Self-checkout was supposed to be the future of fast, frictionless shopping. Instead, it has turned into one of retail’s ...

Imagine an invention that is worse at what it does than humans, threatens jobs and increases the potential for crime. You might think it would go nowhere fast. In fact, the supermarket self-checkout ...