Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

PanARMENIAN.Net - Ucom has introduced Hecttor AI in its call center to improve the quality of customer communication. Developed by Silicon Valley–based Saima Inc., this technology adjusts speech speed ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

There is no doubt that speaking with a kind, helpful customer service agent is the pinnacle of a good experience for many consumers. Too often, however, consumers only reach that agent after waiting ...