Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Salesforce has launched a rebuilt Slackbot AI agent for Slack that can search enterprise data, draft documents, and take ...

Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

SAN FRANCISCO — As the Trump administration shrinks the federal workforce, the private sector is developing artificial intelligence that could fill in gaps — specifically, agentic AI, technology that ...

Salesforce has been adding new features and capabilities since the launch of its AI agent platform a year ago at a furious pace. Today, Salesforce added two new agents, one to handle security issues ...

Get the latest federal technology news delivered to your inbox. SAN FRANCISCO — As the Trump administration shrinks the federal workforce, the private sector is developing artificial intelligence that ...