SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

Legion Technologies, an innovator in workforce management, today announced that Wolt, a Helsinki-based technology company, ...

The partnership gives security operators a cleaner path to manage shifts, reduce admin work, and improve coverage. NEW ...

AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...

Genesys today introduced Automated Forecasting and Scheduling, an AI-powered forecasting and scheduling service for workforce management. The capabilities aim to enable businesses to harness ...

New partnership bridges the gap between long-range staffing decisions and daily intraday operations, helping contact centers reduce spreadsheet risk, align budgets to service goals, and improve ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

A 2025 survey of hospital and health system leaders commissioned by Medely revealed widespread reliance on contingent labor, with flexible clinicians representing anywhere from 11% to 50% of clinical ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...