IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …

Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.

Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.

Service-level management is the processes an IT team uses to deliver IT services at levels that meet user expectations, business needs, and company goals. This requires IT and the teams …

Throughout the project, IT service management tools ensure that projects have clear and aligned objectives, follow a predetermined timeline, and allocate and manage resources accordingly.

IT service management goes beyond basic IT support. ITSM teams oversee all kinds of workplace technologies, including laptops, servers, business-critical software applications, and Cloud …

What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.

Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams …

Explore 10 essential change management best practices to enhance IT processes, minimize risks, and improve agility in your ITSM initiatives.