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7:24
YouTube
Kwestyon
Mock Call Sample Script | Billing Question | Short Version
Here's an uninterrupted version of mock call about a billing inquiry. In this call, the customer was charged a late payment penalty and was asking the agent to cancel the charge. DETAILED EXPLANATION FOR THIS MOCK CALL: https://www.youtube.com/watch?v=P-VCl4BH5yY&t=165s
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